Customer Service
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elegant-universe.comis available for sale for $35 |
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Thanks to you and your website, we have sold our business to one of your buyers.
W.B. FL, USA
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Frequently Asked Questions
Q:How do I buy a domain from your company?
A:
You will be notified by email that the domain is ready for transfer and we will send you the link where you can purchase the domain
online with our credit card processor or Paypal.
Q:How will I get full control and ownership of domain?
A:
We will send you instructions on how and where to open an account with the Registrar where the domain is registered.
Once you have an open account and send us the account number, we will "Push" the domain to your account and you will have
full control and ownership of the domain name.
Q:Do I get any proof of domain ownership?
A:
The norm for proof of domain ownership is a "Whois" search on the internet and such information is kept by online registrars.
The registrar keeps records of the contact information and submits the technical information to a central directory known
as the "registry." We reccomend www.whois.sc or www.whois.net in case you need to check ownership of any domain.
Q:How do I know you will transfer the domain?
A:
Just for arguments sake, if you are unhappy with our services for any reason we are bound by our payment processor to give you a full refund.
Again, for arguments sake, if we fail to refund you then our US based payment processor will. Generaly speaking the worst case scenario is you get
your money back.
Q:So what kind of money back guarantee do you give?
A:
If you are unhappy with our service for any reason you can ask for your money back in full within 14 days of purchase. Just push the domain back to
our account and we will refund you in full.
Q:Do you handle payments yourself?
A:
No. We use 2CO.com a leading payment processor that is certified with the Better Business Bureau, European and US Safe Harbor laws.
All transactions are encrypted with 128-bit SSL encryption and leverage McAfee and Thawte for security.
Q: Is this a one time payment?
A:
Yes. This is a one time payment we will never bill you again for this domain. You get a one year registration with the domain you will only have to renew the
domain every year with your registrar. No hidden charges.
Q:How do I redirect this new domain to my existing one?
A:
Give us a call at 307-459-0879 or email us at sales@directpremiumdomains.com we are here to help.
Q:How long does the domain transfer take?
A:
You can expect the domain to be transfered to your account within one business day. Usually domains are transfered as soon as our payment processor
approves your credit card.